In 2022, Santander Digital Services entered into a partnership with Lingopass to purchase 26 licenses for the platform, providing access to English, Spanish, and Portuguese courses for 12 months. The goal was to train its employees, enhancing the language skills essential for meeting the demands of the globalized financial sector and providing high-quality services to international clients. In 2023, the contract was renewed and remains in effect, with more than 40 active students on the platform.
Santander Digital Services (SDS) is a digital platform from the Santander Group that offers a wide range of online banking services, including internet banking, mobile apps, payments, transfers, investment management, credit, and customer service. Designed to provide convenience, efficiency, and security, this platform allows customers to conduct their financial transactions conveniently and securely, directly from their electronic devices, reinforcing the Santander Group’s commitment to innovation and digitalization in the banking sector.
Professionals working with technology in the financial sector often face language-related challenges, making language training essential. SDS recognized these challenges and chose Lingopass to address them effectively.
Improved customer service: SDS customers come from a variety of regions and speak different languages. Training employees in English, Portuguese, and Spanish ensures that they can provide personalized and effective support, quickly addressing customer needs and resolving issues without language barriers.
International expansion and competitiveness: As part of the Santander Group, headquartered in Spain, fluency in Spanish is essential, especially since many meetings and strategic decisions are conducted in that language. In addition, proficiency in English—the language of technology—and Portuguese, spoken in Brazil, its largest market in Latin America, enables employees to communicate fluently across teams and with international clients and partners. This facilitates the expansion of digital services into new markets, maintaining Santander’s competitiveness in an increasingly competitive regional banking landscape. Customer experience and retention: customers who receive service in their native language have a more positive experience and are more likely to continue using the platform’s services. Employees’ language training contributes to customer satisfaction and loyalty, factors crucial to SDS’s sustainable growth.
In this context, Lingopass played a key role in helping Santander Group’s Aquanima overcome these challenges and provide language training to its employees, thereby enhancing its performance in a diverse global financial environment.
The solution provided by Lingopass proved to be highly effective and well-suited to meeting the company’s challenge of training its 26 employees in languages in an effective and comprehensive manner. With a comprehensive suite of resources and services, the Edtech company offered a customized solution that met the financial institution’s needs in an exemplary manner.
First, the online placement test in the three languages provided a solid foundation for accurately identifying each employee’s language proficiency level, covering three key languages: English, French, and Spanish. This quick, adaptive test, based on the standards of the Common European Framework of Reference, allowed for the proper placement of employees in the appropriate courses, ensuring that each one was at the right learning level.
Lingodash (the dashboard), in turn, provided an efficient platform for tracking and managing results. This allowed program managers to monitor the individual progress of their employees enrolled in the program in real time, gaining a detailed view of their performance and development over time.
Language training in the virtual learning environment was at the heart of Lingopass’s solution. With licenses available for three different languages and a comprehensive range of tools for developing the four language skills (listening, speaking, reading, and writing), employees had uninterrupted access to self-study activities.
● Training courses in three languages: English, Spanish, and Portuguese.
● Access to levels ranging from A1 (beginner) to C2 (expert), with a focus on the four language skills.
● 24/7 access to self-study activities on mobile devices and browsers, with support for Windows and macOS.
● Self-guided activities with automatic correction and feedback.
● Live group classes in conversation, grammar, and writing via video conference.
● Integrated tutoring system available during business hours.
● Daily Q&A session with an online tutor, Monday through Friday.
● Online placement assessments, progress assessments, and proficiency tests.
● Technical and academic support via chat or email.
● Provision of reports containing detailed information on student performance.
With its comprehensive approach, flexibility, and full support, Lingopass not only met expectations but also exceeded the financial institution’s language learning needs, equipping its employees to tackle global challenges with confidence and linguistic proficiency.
The Santander Digital Services language program achieved impressive results during its run. With 26 active licenses on the platform, employees logged more than 911 hours of study, reflecting a strong commitment to learning. Although 34% of participants did not complete any courses, 65% completed at least one, demonstrating the program’s effectiveness in promoting the development of language skills.
Among the highlights, a few employees stand out: Eduardo Kajiyama, who spent an impressive 136 hours on the platform, and Júlio Amaral, who dedicated 128 hours to language learning. In addition, Johnata Fernandes has completed four and a half levels, from A0 to B2, and is close to finishing the B2 level with nearly 60% progress, totaling over 96 hours on the platform.
Engagement with the live classes was also substantial, totaling more than 31 hours. Employee performance was remarkable, with 19% completing more than one course. Thirty-two certificates were awarded, including to those who earned multiple certificates—such as one employee who earned five and another who earned four—demonstrating continuous progress in language proficiency. Satisfaction and loyalty rates were equally positive, with a CSAT of 85% and an NPS score of 62, reinforcing the favorable perception of the program among participants.
These results underscore the company’s commitment to investing in the development of its team, equipping them to tackle challenges in a diverse and multicultural work environment. Congratulations to everyone involved on achieving these remarkable milestones!
In 2022, Santander Digital Services entered into a partnership with Lingopass to purchase 26 licenses for the platform, providing access to English, Spanish, and Portuguese courses for 12 months. The goal was to train its employees, enhancing the language skills essential for meeting the demands of the globalized financial sector and providing high-quality services to international clients. In 2023, the contract was renewed and remains in effect, with more than 40 active students on the platform.
Santander Digital Services (SDS) is a digital platform from the Santander Group that offers a wide range of online banking services, including internet banking, mobile apps, payments, transfers, investment management, credit, and customer service. Designed to provide convenience, efficiency, and security, this platform allows customers to conduct their financial transactions conveniently and securely, directly from their electronic devices, reinforcing the Santander Group’s commitment to innovation and digitalization in the banking sector.
Professionals working with technology in the financial sector often face language-related challenges, making language training essential. SDS recognized these challenges and chose Lingopass to address them effectively.
Improved customer service: SDS customers come from a variety of regions and speak different languages. Training employees in English, Portuguese, and Spanish ensures that they can provide personalized and effective support, quickly addressing customer needs and resolving issues without language barriers.
International expansion and competitiveness: As part of the Santander Group, headquartered in Spain, fluency in Spanish is essential, especially since many meetings and strategic decisions are conducted in that language. In addition, proficiency in English—the language of technology—and Portuguese, spoken in Brazil, its largest market in Latin America, enables employees to communicate fluently across teams and with international clients and partners. This facilitates the expansion of digital services into new markets, maintaining Santander’s competitiveness in an increasingly competitive regional banking landscape. Customer experience and retention: customers who receive service in their native language have a more positive experience and are more likely to continue using the platform’s services. Employees’ language training contributes to customer satisfaction and loyalty, factors crucial to SDS’s sustainable growth.
In this context, Lingopass played a key role in helping Santander Group’s Aquanima overcome these challenges and provide language training to its employees, thereby enhancing its performance in a diverse global financial environment.
The solution provided by Lingopass proved to be highly effective and well-suited to meeting the company’s challenge of training its 26 employees in languages in an effective and comprehensive manner. With a comprehensive suite of resources and services, the Edtech company offered a customized solution that met the financial institution’s needs in an exemplary manner.
First, the online placement test in the three languages provided a solid foundation for accurately identifying each employee’s language proficiency level, covering three key languages: English, French, and Spanish. This quick, adaptive test, based on the standards of the Common European Framework of Reference, allowed for the proper placement of employees in the appropriate courses, ensuring that each one was at the right learning level.
Lingodash (the dashboard), in turn, provided an efficient platform for tracking and managing results. This allowed program managers to monitor the individual progress of their employees enrolled in the program in real time, gaining a detailed view of their performance and development over time.
Language training in the virtual learning environment was at the heart of Lingopass’s solution. With licenses available for three different languages and a comprehensive range of tools for developing the four language skills (listening, speaking, reading, and writing), employees had uninterrupted access to self-study activities.
● Training courses in three languages: English, Spanish, and Portuguese.
● Access to levels ranging from A1 (beginner) to C2 (expert), with a focus on the four language skills.
● 24/7 access to self-study activities on mobile devices and browsers, with support for Windows and macOS.
● Self-guided activities with automatic correction and feedback.
● Live group classes in conversation, grammar, and writing via video conference.
● Integrated tutoring system available during business hours.
● Daily Q&A session with an online tutor, Monday through Friday.
● Online placement assessments, progress assessments, and proficiency tests.
● Technical and academic support via chat or email.
● Provision of reports containing detailed information on student performance.
With its comprehensive approach, flexibility, and full support, Lingopass not only met expectations but also exceeded the financial institution’s language learning needs, equipping its employees to tackle global challenges with confidence and linguistic proficiency.
The Santander Digital Services language program achieved impressive results during its run. With 26 active licenses on the platform, employees logged more than 911 hours of study, reflecting a strong commitment to learning. Although 34% of participants did not complete any courses, 65% completed at least one, demonstrating the program’s effectiveness in promoting the development of language skills.
Among the highlights, a few employees stand out: Eduardo Kajiyama, who spent an impressive 136 hours on the platform, and Júlio Amaral, who dedicated 128 hours to language learning. In addition, Johnata Fernandes has completed four and a half levels, from A0 to B2, and is close to finishing the B2 level with nearly 60% progress, totaling over 96 hours on the platform.
Engagement with the live classes was also substantial, totaling more than 31 hours. Employee performance was remarkable, with 19% completing more than one course. Thirty-two certificates were awarded, including to those who earned multiple certificates—such as one employee who earned five and another who earned four—demonstrating continuous progress in language proficiency. Satisfaction and loyalty rates were equally positive, with a CSAT of 85% and an NPS score of 62, reinforcing the favorable perception of the program among participants.
These results underscore the company’s commitment to investing in the development of its team, equipping them to tackle challenges in a diverse and multicultural work environment. Congratulations to everyone involved on achieving these remarkable milestones!
