TEAM OF 
Customer Success
Team 
Customer Success

Inglês, espanhol e francês para a equipe de customer success

MULTIPLE LANGUAGES ON A SINGLE PLATFORM
EN
FR
ES
EN
ZH
Rapid learning
Quick and effective language skills.
Personalization
Content adapted to the needs of the company and the students.
Practical application
Simulation of real scenarios to practise language skills.
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Personalized trails

With just a few clicks, you can request a demo, report on your team's needs and adapt the learning journey to your company's requirements.

Leveling with Ia

In just 3 minutes, we assess your team according to five English skills: fluency, grammar, pronunciation, intonation and vocabulary. We then direct each member to the ideal level of training within the platform.

Management system

Access the complete and customizable dashboard to collect data in real time and obtain results. In addition, track the status and map the activities of your employees effectively.

Maximize ROI

Turn your investment into language fluency, stimulating innovation and boosting the global success of your multinational team.

Engaje seus colaboradores em um programa de idiomas imersivo focado na área de customer success!

Enable your team to communicate confidently and effectively with international clients, meeting diverse language needs, building strong relationships and using professional vocabulary with precision.

Communicates simple tasks in progress and completed, understands recurring expressions related to their area of work and understands simple and direct requests.

Executa tarefas e compreende termos básicos, como Onboarding.

He presents himself formally and informally, and asks simple questions.

Participates in simple conversations about operational matters.

Participates productively as a listener in operational meetings.

Notifica problemas relacionados ao Customer Satisfaction (CSAT).

He shares his professional experiences in the field.

Able to discuss and understand complex and technical subjects, communicate spontaneously and fluently, and take part in negotiations.

Envolve-se em conversas mais elaboradas sobre Customer Lifetime Value (CLV).

É capaz de redigir relatórios sucintos com indicadores da área.

Compartilha informações e expressa ideias de forma simples e concisa através de em e-mails.

Interpreta e trata dados sensíveis, como Net Promoter Score (NPS).

Apresenta projetos e inicia discussões técnicas na área.

Participa ativamente das reuniões, contribuindo com sugestões relacionadas a Customer Journey.

Able to present results, produce technical texts, participate in complex projects, lecture on their field, understand cultural nuances and lead native teams.

Contribui efetivamente em discussões sobre renovações, como o Upsell e Cross-sell.

Analisa e otimiza relatórios detalhados, identificando problemas de insatisfação ou churn iminente.

Envolve-se ativamente em projetos estratégicos e táticos, orientando a equipe sobre Voice of the Customer (VoC).

Leads strategic and tactical teams.

Gerencia projetos complexos, como Customer Effort Score (CES).

Conducts and closes complex and decisive negotiations, ensuring favorable agreements for the area and the company.

student platform
AND manager dashboard

You have access to the learning materials in the selected languages, as a student, and full management of the team's metrics and performance, as a manager.

Check out how the customized trails are structured on our SaaS platform

Ícone do logo Lingopass
Agribusiness Management
AGRICULTURE
B1, B2

Evaluate agribusiness models, market trends, and opportunities to propose effective and sustainable growth strategies.

CONTINUE WHERE YOU LEFT OFF
International Aviation Regulations
AVIATION
B1, B2
NEW

Analyze and compare international aviation regulations, recognizing their impact on global aviation safety.

CONTINUE WHERE YOU LEFT OFF
Crafting Hospitality: Foundations and Introductions
HOSPITALITY
A1, A2

Master the fundamentals of hospitality, articulate key elements of quality service, and craft engaging personal.

CONTINUE WHERE YOU LEFT OFF
Sourcing and Supplier Management
PROCUREMENT
B1, B2

Exploring strategic sourcing, emphasizing the identification, evaluation, and selection of qualified suppliers, alongside effective supplier relationship management strategies.

start
Boosting English Skills for Data Pros
DATE
B1, B2
NEW

Participants will develop fluency in expressing complex ideas and concepts in English, essential for presenting data information and collaborating with international teams.

START
International Sales Negotiations
SALES
C1, C2

Participants will explore the complexities of cross-cultural communication, gaining insights into language nuances, cultural customs, and business etiquette crucial for successful negotiations.

START
Effective listening and questioning
LEADERSHIP SKILLS
C1, C2

Enhance communication through active listening. Learn how to best question and understand people in professional interactions.

START
Conducting Meetings
LEADERSHIP SKILLS
C1, C2
NEW

Lead impactful meetings. Acquire tools and strategies for efficient planning, facilitation, and chairing the meeting at work.

START
Writing business emails
LEADERSHIP SKILLS
B1, B2

Polish business email writing. Learn to compose clear, concise, and professional emails to enhance corporate communication.

start
The test follows the Common European Framework of Reference for Languages (CEFR), and each question has a limit of 30 seconds to answer.
Average test time: 15 minutes
Take the test now
Take the test now

MANAGEMENT AND DEVELOPMENT

Here, you'll find articles with insights, strategies and best practices on people management, skill and competence development, entrepreneurship, among other essential topics for organizational success.

SEE MORE CONTENT
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