These Terms of Use (“Terms”) govern access to and use of the Lingopass Ecosystem, a suite of corporate education and language learning solutions provided by LINGOPASS TECNOLOGIA LTDA, registered with the CNPJ/ME under No. 42.567.596/0001-56, with headquarters at Rua Harmonia, No. 1,250, 10th floor, São Paulo/SP (“Lingopass”). By accessing or using the Services, the user (“User”) declares that they have read and accepted these Terms.
Notice: The terms and conditions for purchases by individual consumers are set forth in the document “Terms and Conditions of Sale to Consumers”; contracts with legal entities are governed by the License Agreement (MSA) and the corresponding Commercial Proposal. The processing of personal data is governed by the Privacy Policy and, in the corporate context, by the DPA.
1.1. “Lingopass Ecosystem”: a brand that refers to the set of platforms, apps, content, features, and services provided by Lingopass, whether developed in-house or integrated from third parties.
1.2. “Services”: the features that have actually been contracted and made available to the User, as described in the Documentation and, in the case of corporate accounts, in the Commercial Proposal/Order Form.
1.3. “Documentation”: the functional descriptions, manuals, and product pages provided by Lingopass, which may be updated to reflect changes to the Services.
1.4. “Third-Party Services”: features provided by third parties and integrated into the Ecosystem, such as proficiency assessments, live classes, artificial intelligence, and payment methods.
2.1. Use of the Services is contingent upon acceptance of these Terms in their current version, identified by number and date. Lingopass maintains a record of the date, the accepted version, and an identifier for the acceptance, for evidentiary purposes.
2.2. If the User does not agree to these Terms, the User must refrain from using the Services.
3.1. Lingopass grants the User a revocable, non-exclusive, non-transferable, and limited license to access and use the Services, solely for the purposes set forth in these Terms and in the Documentation.
3.2. The User is prohibited from sublicensing, assigning, copying, reproducing, modifying, decompiling, reverse engineering, or commercially exploiting the Services or the educational content, unless expressly authorized to do so.
4.1. The User shall provide accurate and up-to-date information and is responsible for safeguarding and maintaining the confidentiality of their credentials, and shall be liable for any actions taken through their account.
4.2. The User shall immediately notify Lingopass in the event of unauthorized use or suspected compromise of their account. Lingopass may require enhanced authentication (including multi-factor authentication), particularly in corporate environments.
5.1. The Services are intended for users who are at least 18 (eighteen) years of age, except in cases of use by minors that are expressly permitted and governed by the Child and Adolescent Protection Policy. In jurisdictions that permit a lower age (for example, 16 years of age under the GDPR, which may be reduced to 13 by individual Member States), local rules apply, requiring, where applicable, verifiable parental consent.
6.1. All intellectual property rights in the Lingopass Ecosystem, including software, educational content, trademarks, and materials, belong to Lingopass or its licensors. These Terms do not grant the User any rights other than the license to use the Ecosystem as provided herein.
6.2. Content generated with the aid of artificial intelligence and third-party rights embedded in the Services are subject to these Terms and the terms of the respective rights holders, respectively.
7.1. The Ecosystem uses artificial intelligence in features such as placement tests and trail recommendations. The results are intended to support learning and may contain inaccuracies.
7.2. The User has the right to request a review of decisions made solely on the basis of automated processing that affect their interests, as well as to challenge the outcome of the scoring, in accordance with Article 20 of the LGPD, Article 22 of the GDPR, and the Artificial Intelligence Governance Policy.
8.1. Third-Party Services are also governed by the terms and policies of their respective providers. Lingopass does not guarantee the continuous availability of any specific Third-Party Service and may replace it with an equivalent solution.
8.2. Lingopass is not liable for the acts, omissions, content, or policies of third parties, except for the obligations it assumes as a data controller, in accordance with the Privacy Policy and the DPA.
9.1. The User agrees to use the Services in a lawful manner and to refrain from: engaging in unlawful acts; inserting malicious code; violating the security or rights of third parties; or using the Services in a manner that causes harm to Lingopass or third parties. Prohibited conduct is detailed in the Acceptable Use Policy.
10.1. Lingopass will use commercially reasonable efforts to maintain the availability of the Services. For corporate contracts, the service levels (SLA) defined in the Commercial Proposal/Order Form apply.
10.2. Interruptions resulting from scheduled maintenance, unforeseeable circumstances, force majeure, or events beyond Lingopass’s control—such as telecommunications, power, or User equipment failures—do not constitute unavailability.
11.1. Lingopass maintains technical and organizational security measures, as described in its Information Security Policy and in its Trust Center, including encryption, access control, event logging, and vulnerability management.
11.2. In the event of a security incident involving personal data, Lingopass will take the appropriate measures and issue the necessary notifications in accordance with applicable law and the Privacy Policy.
12.1. To the extent permitted by applicable law and without prejudice to consumer rights, Lingopass’s liability for direct losses and damages demonstrably attributable to it is limited, in corporate contracts, to the amount paid for the Services during the 12 (twelve) months prior to the event, subject to a specific cap where provided for in the Contract for data incidents.
12.2. Lingopass is not liable for indirect damages, lost profits, or data loss resulting from events beyond its control. No provision of these Terms excludes liabilities that cannot be excluded by law, particularly with respect to consumers.
13.1. The processing of personal data is governed by Lingopass’s Privacy Policy and, in the corporate context, by the DPA. The legal bases are defined by purpose and in layers (for example, performance of a contract with the contracting company combined with specific consent for voice processing), and the Data Subject is guaranteed the rights provided for in applicable law.
13.2. Voice proficiency assessment features adhere to the “no voiceprint” principle: the voice is used solely to assess proficiency, not to generate a biometric identifier or to uniquely identify the Holder.
13.3. International transfers are subject to applicable law; between Brazil and the European Economic Area, the Mutual Adequacy Decision of January 27, 2026, is in effect, which eliminates the need for an additional transfer mechanism.
14.1. Lingopass, a data controller based in Brazil, complies with the LGPD in all data processing activities. When the Services are offered to individuals located in the European Union, the GDPR also applies by virtue of extraterritoriality (Art. 3(2)); for the United Kingdom, the UK GDPR applies.
14.2. Before offering the Services to data subjects in the European Union and the United Kingdom, Lingopass will appoint a representative in those jurisdictions, in accordance with Article 27 of the GDPR and the UK GDPR, and will disclose the representative’s contact information.
15.1. Lingopass may suspend or terminate access in the event of a violation of these Terms, upon notification where applicable.
15.2. Upon termination, the User or corporate client may export their data in a commonly used format, and Lingopass will proceed to delete or anonymize the data in accordance with the Privacy Policy and the DPA, subject to any legal retention requirements.
16.1. Lingopass may amend these Terms, notifying users of relevant changes via email and/or a notice on the platform. When the change is material, users will be asked to accept the new Terms. Previous versions will remain archived and accessible.
17.1. These Terms are governed by Brazilian law. For consumer Users, the court of their domicile shall have jurisdiction. For business relationships, the jurisdiction or arbitration clause specified in the Agreement shall apply.
Any tolerance of a breach of any provision shall not constitute a novation or waiver. The invalidity of any clause shall not affect the validity of the remaining clauses. These Terms, together with the documents to which they refer, constitute the entire agreement between the Parties regarding the use of the Lingopass Ecosystem.
